FAQ's
1. What products does The Brand Original sell?
The Brand Original offers a wide range of footwear including sports shoes, casual shoes, sandals, and everyday shoes designed for comfort, durability, and style.
2. Where does The Brand Original ship from?
Orders are processed through our fulfillment partners and shipped to customers across the United States.
3. How long does shipping take?
Orders are usually processed within 1–2 business days.
After shipment, delivery typically takes 6–10 business days depending on the customer’s location.
4. Do you offer free shipping?
Yes, we offer free standard shipping within the United States.
5. How can I track my order?
Once your order has been shipped, you will receive an email confirmation with a tracking number.
You can use this number to track your shipment through the shipping carrier.
6. What payment methods do you accept?
We accept secure payment methods including:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
All transactions are processed through secure payment gateways to protect your information.
7. Can I cancel my order?
Yes, orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped.
If the order has already been shipped, it will need to follow our Return & Refund Policy.
8. What is your return policy?
We offer a 30-day return policy.
Items must be unused, unworn, and in their original packaging to qualify for a return.
9. How long does it take to receive a refund?
Once the returned item is received and inspected, refunds are typically processed within 5–7 business days to the original payment method.
10. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery and include photos of the item and packaging so we can resolve the issue quickly.
11. Do your shoes come with size information?
Yes, each product page includes size and product information to help customers choose the correct footwear.
12. How can I contact customer support?
If you need assistance, you can reach our support team using the following contact details:
Business Name: The Brand Original
Address: 18090 Collins Avenue t15, Sunny Isles Beach, Florida 33160, United States
Email: support@thebrandoriginal.com
Phone: +1 (406) 559-9748
Business Hours
Monday – Sunday: 10:00 AM – 8:00 PM